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SUPPORT

Janet Healthcare provides supported accommodation to men and women who are single and homeless between the ages of 25-65 years.

 

Clients we offer tenancy related support


All clients of Janet Healthcare are referred to us via a number of referral agencies with LOW to MEDIUM support needs.


Their risk factors could be:​

  • Street homeless – with a chain number

  • Drug and alcohol willing to engage with local services

  • HIV+ AIDS

  • Ex-offender – with LOW to MEDIUM risk based on the index offense

  • MAPPA 1,2 or 3

  • Ex Care or Foster Background

  • Domestic Violence

  • Diagnosed Physical Health Issues

  • Ex – forces

  • Street Activities


What Type of Support do Janet Healthcare provide?


Janet Healthcare provides tenancy related support (assistance in supporting you to sustain your tenancy).  Our aim is to help people to live independently in their homes.  The level of support will vary from twice a week floating visits, to projects which is staffed from 9 am to 5 pm, with concierge overnight and security staff.


Meetings are held at least once a month and will mostly last for 1 hour where problems are discussed and the clients are encouraged to develop solutions for themselves in their shared community homes as a group with the more capable clients assisting or peer mentoring the less able.


Clients are encouraged to get involved in all aspects of their support and is given the opportunity to engage in volunteering for Janet Healthcare. They will be encouraged to join our volunteer program as the work experience opportunities will range from assisting new clients to settle into specific job role that will enable each shared home to operate as an independent community.


Examples of these could be:

 

  • Delivering post to the room of the addressee

  • Communal cleaning

  • Low-level maintenance

  • Gardening

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We will always provide tenancy related support:​

  • An independent Risk and Needs assessment provided by the Referral Agency

  • Our own Risk assessment

  • Our own assessment of your needs based on the Outcomes Star updated every 6 months

  • A safe and clean place to live whilst adhering to the 'Decent Homes Policy'

  • A health and safety and risk assessment of your property

  • Immediate and Intensive support at the start the tenancy to start any Claims such as UC or HB

  • Assistance with developing a plan for MOVE ON including budgeting, volunteering with CRISIS, gaining employment by registering with the DWP

  • Signposting to Estate Agents that provide move on accommodation

  • We DO NOT provide MOVE ON ACCOMMODATION OR FINANCIAL AID FOR MOVE ON.

  • Help with moving and setting up the tenancy (informing HB and DWP of changes)

  • We will collect and manage your utility payments.

  • House meetings held at least once a month to discuss any benefit/housing issues

  • We will collect and negotiate payment plans for rent arrears

  • For your own safety and security, we will move to evict anyone who is intimidating or bullying you

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Janet Healthcare will also provide:

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  • increased letting support and assistance with claiming HB and other welfare benefits due to high client turnover

  • Assistance and support with any DWP medical reviews – that may or may not affect your tenancy

  • Controlling access, facilitating and monitoring site visits from contractors and other visitors/professional

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Ongoing support for non-tenancy related issues will include:

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  • Meetings held at least once a month to discuss any problems you may be having that are not tenancy related

  • Finance management and budgeting (including managing your money)

  • Signposting to provide access to a range of local services (GP, CRI, Dentist etc.)

  • Helping people with social skills, such as motivational support and preventing loneliness and social isolation through our peer mentoring services

  • Help with form filling e.g. Social Fund, DLA, PASSPORT etc.

  • Setting up an appointment with a local bank to open a basic bank account

  • The provision of a mobile phone with £5 credit for those without phones

  • A monthly housing benefit check to ensure clients are still receiving benefits

  • Development of outcomes-focused support plan 

  • Employment support may include work experience within the maintenance team

  • Educational support may include referring to computer training 

  • Clients will be referred to counselling sessions

  • Re-connection with family.  This is actively supported through counselling and mediation

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Support Planning

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Support Planning is a vital part of our initial assessment which is sent to us from a suitable agency.  The Needs and Risk sent to us by referral agencies is combined with our own Risk and Needs Assessment to form the integral monitoring of the progress of our clients.

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A Support Plan Example

Support might also include:​

  • More frequent supervision provided by qualified Support Workers

  • Life skills, advice and guidance such as acquiring domestic skills

  • Enabling and encouraging clients to develop their social skills

  • Help with Job seeking 

  • Support with moving on into more independent accommodation

  • Accompanying clients on trips

  • Advice and guidance through our partnership organisations

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How would I get Supported Accommodation?

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If you contact us at  and use our Referral Page show your interest in referring a client to our organisation, then we will arrange for a member of our team to complete an assessment of your needs.

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You will need to complete the 3 stage assessment process before being accepted. If you feel that supported housing may be of benefit to you, then speak with your care coordinator or at your next review meeting in the hospital 
 

What happens when I get a job?

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You MAY still be entitled to have your rent paid by housing benefit for 28 days after you start work, but you need to let us know immediately once you have obtained a job. 
 

Your tenancy will be evaluated after 3 months and you will then be supported by Support Staff to start exploring you moving into a more secured accommodation that maybe closer to your job.  Of course, this process is flexible and will always be driven by your needs and goals

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What happens when you leave the project?

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We will always offer after support for as long as you need it through our network of clients past and present

Support: Welcome

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