How to make a Referral

Janet Healthcare accepts referrals for Adults with support needs between the age of 25 - 65 years and accept referrals from homeless organisations and government agencies such as Housing Departments. A referral can be made by completing the online form below.

 

We Do Not Accept Referrals for clients with Poor Mobility, who has Care Needs or self-referrals.

 

Janet Healthcare offers support to clients with a broad range of support needs which includes:

 

• Ex-Offenders

• Abuse sufferers

• Recovering Addicts

• Mild Mental illness

• Learning Difficulties

 

 

At the assessment clients will be asked to provide the following:

 

• Proof of identity

• National Insurance number

• Proof of Income

• Evidence of leave to remain in the UK (if applicable)

 

Please also ensure that the client is eligible for UK benefits and they can provide proof that a claim has been made, has been awarded or being processed. Attention must be given to the client’s support needs section as you or the client will be required to supply additional evidence (e.g. medical

conditions/diagnoses, criminal convictions, victim support/DV etc.,) for our records. If necessary, you will need to obtain the person’s written consent to share such data with us under the DPA/GDPR protocols.

 

Wherever practicable, we will expect to see the applicant’s own description of the support they seek and an indication of their willingness to engage in the project. The information provided will form the basis of a bespoke support plan. Once we accept the application, you (the referrer) will be required to submit a copy of the completed referral form to our local authority for authentication.

 

The Referral Process

This form was updated on the 1st January 2019. Next review will be January 2020.

Please enter the correct NINO. Any referrals sent through with incorrect NINO will not be accepted and you will have to re- apply.

 

Clients from European Economic Area (EEA) are not eligible for Housing Benefit (HB) and will not be eligible for our supported housing schemes, so unfortunately, we cannot accept these referrals.

 

Client Criteria

Clients must have support needs in order to be accepted. Referrals without Support Needs will not be processed.

 

The assessment is a 3-stage process:

 

Stage 1. Telephone interview to assess suitability for our projects

Stage 2. Risk & Needs Review by a Senior Support Officer by telephone

Stage 3. Meeting with Janet Healthcare and viewing our vacancy.

 

At Stage 3 the client will be asked to provide:

 

• Proof of identity

• National Insurance number

• Proof of Income

 

As the application is processed or the clients record is updated you and your client will be notified by Email. There will normally not be a need to call us for updates. Future updates can continue at the request of the client.

 

Once the client has met the criteria and accepted, we will then provide Tenancy Related Support for up to one year after which a review will be done. The client will be encouraged to save at the local Credit Union to cover their move on cost at the end of their tenancy. Janet Healthcare will only provide signpost support for the clients' move on to independent accommodation, as financial support is not given.

 

Fair Access

 

Our aim is to call the clients within 2 working days of agencies making a referral.

 

We will give priority to:

 

• Clients with a disability Benefit ESA or PIP

• Clients with a Local Connection

• Councils and organisations on who are on our Referral Framework

 

There is no guarantee that clients will be offered Janet Healthcare's Supported Accommodation.

However, if you are on our Referral Framework and has a Local Connection then the client is more likely to be offered housing when a room becomes available.

 

Once a client is placed on the waiting list, our aim is to call them once a month to obtain an update on their current circumstances.

 

Clients who do not have a phone number, a current benefit claim, ID, Proof of benefits, Proof of Bank account, we will aim to contact them periodically to obtain an update in order to place them on the waiting list.

 

When a vacancy becomes available, Clients will be called for a face to face interview. Throughout these stages the client's record will be updated, and an automatic email will be sent to you. If there are any issues you may also get telephone updates.

 

Utilities in Advance

 

There is a maximum advance of £20 which is required as a contribution to the first week’s utility on entering the project. Please ensure that this is deposited once you are accepted into the project. This is not a deposit

 

Our Client utilities Account Bank Details:

Sort Code.

Account Number

 

Moving on Assistance

 

Janet Healthcare will provide £30 to assist clients with their moving on, once they are ready to move out of a project and all move on paperwork is completed.

 

General Data Protection Regulation

 

Clients and Referral agents can see how Janet Healthcare will use and protect their data by viewing the Data Protection Policy , a request can be obtain by emailing us at referrals@janethealthcare.co.uk